Why are some Windows Vista users who have Windows Update turned on not able to see or obtain SP1, even though Microsoft made that code available on March 18 ?
SYMPTOMS
Windows Vista Service Pack 1 (SP1) is not available for installation from Windows Update, and Automatic Updates does not offer Windows Vista SP1 for installation.
CAUSE
This problem occurs because of one or more of the following causes.
Cause 1
You are already running Windows Vista SP1.
Cause 2
Windows Vista SP1 has not been released for the language of the language pack that you have installed.
Cause 3
Windows Service Pack Blocker Tool is used to block the delivery of Windows Vista SP1 from Automatic Updates or from Windows Update.
Cause 4
You tried to install Windows Vista SP1, and the installation failed with a known inconsistency in the file or registry structure.
Cause 5
A hardware device driver or device software was problematic when you updated to Windows Vista SP1.
The Windows Update service can detect the small set of device drivers and software that falls into this category. The Windows Update service will not offer Windows Vista SP1 until an update for the hardware device driver or the device software has been installed.
Cause 6
You have installed a prerelease version of Windows Vista SP1, and you must uninstall the prerelease version, or start with a new installation of Windows Vista.
Cause 7
You used the third-party program vLite to configure the system, and you may have removed required system components that have to be available for Windows Vista SP1 to be installed.
For more information, visit the following vLite Web site:
http://www.vlite.net (http://www.vlite.net).Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Cause 8
You see one or more updates for Windows Vista when you run Windows Update. However, you do not see Windows Vista SP1 listed.
RESOLUTION
To resolve this problem, use one or more of the following methods, as appropriate for your situation.
Method for Cause 1
Determine whether you are running Windows Vista SP1. To do this, follow these steps:
| 1. |
Click Start , right-click Computer, and then click Properties. |
| 2. |
If Windows Vista SP1 is installed, you will see that a reference to Windows Vista SP1 is displayed at the bottom of the Windows Edition section. |
Method for Cause 2
There will be two releases of Windows Vista SP1. The first release of Windows Vista SP1 is available in the following languages:
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English |
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French |
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German |
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Japanese |
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Spanish |
The second release of Windows Vista SP1 will be available in the remaining 31 languages. The second release of Windows Vista SP1 is scheduled for later in 2008.
You will only be offered Windows Vista SP1 during the first release if your language and any installed language packs are included in the first five languages.
Verify the language and language pack that is installed on your computer.
Method for Cause 3
For more information about Windows Service Pack Blocker Tool, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/windowsvista/bb927794.aspx?wt.svl=leftnav (http://technet.microsoft.com/en-us/windowsvista/bb927794.aspx?amp;wt.svl=leftnav)
Method for Cause 4
You may have experienced a known inconsistency in the file system or in the registry for the current set of installed Windows components. If the system has one of a set of repairable inconsistencies, Windows Update will offer an update that will repair this issue. Reopen Windows Update, and then click Check for Updates again. To do this, follow these steps:
| 1. |
Click Start , type Windows Update in the Start Search box, and then press ENTER. |
| 2. |
Click Check for updates. |
If your computer has this known inconsistency, we will now offer an update that will make the correction and that will let Windows Vista SP1 be offered and installed when Windows Update is next checked.
Note For most users, Automatic Update will offer this solution, and then it will re-offer Windows Vista SP1 without any interaction required.
Method for Cause 5
To help ensure a positive update experience, Windows Update will temporarily not offer Windows Vista SP1 to systems that have the following device drivers. In some cases, these device drivers are problematic on Windows Vista-based computers when you update to Windows Vista SP1. By installing updated device drivers, you will resolve the issue and enable Windows Update to offer Windows Vista SP1.
Audio drivers
Realtek AC’97
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For x86-based computers: Alcxwdm.sys - version 6.0.1.6242 or earlier |
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For x64-based computers: Alcwdm64.sys - version 6.0.1.6242 or earlier |
SigmaTel
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For x86-based computers: Sthda.sys - version 5.10.5762.0 or earlier |
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For x64-based computers: Sthda64.sys - version 5.10.5762.0 or earlier |
SigmaTel
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For x86-based computers: Stwrt.sys - version 6.10.5511.0 or earlier |
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For x64-based computers: Stwrt64.sys - version 6.10.5511.0 or earlier |
Creative Audigy
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For x86-based and x64-based computers: Ctaud2k.sys - version 6.0.1.1242 or earlier |
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For x86-based computers: P17.sys – all versions (This was originally a Windows XP-based driver.) |
Conexant HD Audio
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For x86-based computers: Chdart.sys - version 4.32.0.0 or earlier |
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For x64-based computers: Chdart64.sys - version 4.32.0.0 or earlier |
Biometric (Fingerprint) Sensors
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AuthenTec Fingerprint Sensor with the Atswpdrv.sys driver file – version 7.7.1.7 or earlier |
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UPEK Fingerprint Sensor with the Tcusb.sys driver file – version 1.9.2.99 or earlier |
Display drivers
Intel Display
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For x86-based computers: Igdkmd32.sys – versions between and including driver 7.14.10.1322 and 7.14.10.1403 |
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For x64-based computers: Igdkmd64.sys – versions between and including driver 7.14.10.1322 and 7.14.10.1403 |
Other drivers
Texas Instruments Smart Card Controller with the GTIPCI21.sys driver file – version 1.0.1.19 or earlier
Sierra Wireless AirCard 580 with the Watcher.exe application – version 3.4.0.9 or earlier (This application is located in the AirCard 580 Program Files folder.)
Symantec software driver for Symantec Endpoint Protection and for Symantec Network Access Control clients
| • |
For x86-based computers: Wgx.sys – versions 11.0.1000.1091 or earlier |
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For x64-based computers: Wgx64.sys – versions 11.0.1000.1091 or earlier |
Note Symantec is aware of this issue, and it is working on a solution. Symantec provides various update procedures. This includes their LiveUpdate service.
Additional Windows Vista SP1 driver information
Additionally, Windows Update will not offer Windows Vista SP1 to computers with the Logitech QuickCam that uses the Lvuvc.sys device driver (all versions). Microsoft has identified a flaw in the Windows Vista Ks.sys file that may cause a critical stop during Windows Vista SP1 installation if this device driver file is present. An update to Ks.sys is being developed that resolves this issue. When Microsoft has resolved this issue, an update to Ks.sys will be offered to these users through Windows Update. After this update is installed, users will then be offered Windows Vista SP1 by re-checking for updates.
To resolve this problem, use one or more of the following resolutions:
Resolution 1: Install device driver updates from Windows Update
| 1. |
Click Start , type Windows Update in the Start Search box, and then press ENTER. |
| 2. |
Click Check for updates. |
| 3. |
Review the list of all the updates, including those that are marked as Optional. Install any hardware device drivers that are listed. |
| 4. |
When driver installation is complete, click Check for updates again to see whether Windows Vista SP1 is now offered. |
Resolution 2: Install manufacturer’s updates
Visit the driver download site on your computer manufacturer’s Web site. Look for recently updated device drivers that have not yet been installed. As soon as you have updated your computer, return to Windows Update, and then click Check for Updates again to see whether Windows Vista SP1 is now offered.
Method for Cause 6
Resolution 1: For users who installed the prerelease update package for Windows Vista SP1
If you have installed a prerelease version of the Windows Vista SP1 update, you must uninstall this version to install the final release of the service pack. To do this, follow these steps:
| 1. |
Click Start, type Programs and Features in the Start Search box, and then click Programs and Features in the Programs list. If you are prompted for an administrator password or for confirmation, type the password, or click Continue. |
| 2. |
In the Tasks pane, click View installed updates. |
| 3. |
Click Service Pack for Windows (KB936330), and then click Uninstall. |
Resolution 2: For users who installed the full version of the prerelease of Windows Vista with SP1
If you have installed the full version of the prerelease of Windows Vista with SP1, you must upgrade to the final version of Windows Vista SP1, or you must perform a clean installation of the final version. (Full versions of prereleased software are not licensed to be run after the Beta period.) To do this, follow these steps:
| 1. |
Obtain a full version of Windows Vista with SP1. You may be able to download this from the same source that offered you the prerelease version, or you may have to obtain a copy from a local retailer when it is released for sale. |
| 2. |
Insert the Windows Vista DVD, and then follow instructions about how to install Windows Vista. You must enter a genuine licensed product key when you are asked. |
| 3. |
At the installation choice screen, you will be offered either the upgrade option or the custom installation option. Select the appropriate option with the understanding that a custom installation choice will cause you to lose access to your data and your installed programs. |
Method for Cause 7
The third-party program vLite can be used to remove required system components.
For more information, visit the following vLite Web site:
http://www.vlite.net (http://www.vlite.net)
Method for Cause 8
Windows Vista SP1 cannot be installed together with any other updates. It must be installed by itself. Therefore, if there are any pending updates on Windows Update, such as security updates, Windows Update will not offer Windows Vista SP1 until the updates are installed. To install all pending updates, follow these steps:
| 1. |
Click Start, type Windows Update in the Start Search box, and then press ENTER. |
| 2. |
Click Check for updates. Review the list of updates, and then verify that all updates that are marked Important or Recommended are checked. |
| 3. |
Click Install Updates to begin the installation. You may be asked to restart the computer when the installation is complete. |
Windows Vista SP1 will be offered after all pending updates are installed by re-checking Check for updates.